FAQs

Refund Policy

1. Do You Have a Return Policy or Exchange Policy?
Yes, we are more than happy to exchange or, in worse cases, refund your purchase although we don’t think you will because our products are so great.
2. May I Return My Order?
Yes, but you can only return your order if the product is no less than 75% full and the return process must be initiated no later than 30 days from when the product arrives at your destination.  
3. How Do I Make a Return?

a. Obtain your Return Merchandise Authorization number (RMA#). For your convenience, by contacting customer service (link to contact us) with your Confirmation number.

b. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
c. Include a copy of your packing slip and RMA# with your return shipment.

4. Do I have to pay for the shipping of my return?
Yes, you are required to pay for all return costs involved in the shipping process
5. When will I receive my refund?
Once we receive the returned product(s), we will first check that the products meet the required criteria to qualify for a refund/exchange.  Once the products have been approved then we will issue a refund through the same or alternative method from which you purchased the products.
6. Can I return a Pure Earth Mineral product without an RMA number?
No, you must contact us prior to sending your return as our return address may be different than where we ship our products from. Also, the RMA facilitates tracking of your returned product and expedites your refund.

Shipping Policy

1. Do you offer free shipping?

Yes, if the shipping address is within Canada or the US then all orders will come with free shipping.

Shipments to countries outside of Canada and the US will only be eligible for free shipping on orders more than $50USD.  Otherwise, appropriate shipping costs (provided by UPS) will be charged at the time of checkout.

2. How long will it take to receive my order?

Please allow for 1-2 business days for processing the order

Shipments to the US will take approximately 8-11 business days

Shipments to Canada will take approximately 5-7 business days

Shipments outside of Canada and the US can take up to 15 business days